Annonceur : JUMPWORK
Référence de l'annonce : 23125
Type d'annonce : Offres
Date de publication : 27-05-2019
Fonction recherchée :
Type(s) de contrat :
Secteur(s) d'activité :

JumpWork, recruitment company dedicated to the financial sector, supports private banks, investment banks, asset management companies and family offices in their needs of specialized profiles. True partner of proximity, our team of specialists brings to its candidates its expertise, its network and its time. We are currently looking for a Manager Client Onboarding & KYC , for a private bank based in Monaco.

Annonce à consulter sur EMPLOI MONACO, le Premier Site Emploi de la Principauté :


This is an exciting and fantastic opportunity to lead a fast moving team of 22 to deliver Client Onboarding, KYC and Client Account Management services.

As the lead of the Client Onboarding, KYC and Client Account Management Teams you will be responsible for :

1.Operations Management–to include preparation and delivery of :

- Resource management, including succession planning and talent management
- Procedure Governance
- Procedure Change Management
- Oversight of Training Material
- Delivering training to both individuals and teams

2. Technical Support escalation from AVP and team leaders, ensuring Client Onboarding and KYC knowledge remains in line with Industry developments, local regulations and team requirements.

3. Lessons Learnt including Root cause analysis of issues and items escalated and providing training for colleagues.

4. SME knowledge development – self-development to ensure SME’s knowledge is relevant to the current market and the Client Onboarding, KYC and Client Account Management Teams.

5. When required, support the operations team in completing the change impact assessment.
Key Accountabilities and Skills required

- Managing a team of 12 analysts in the principal Onboarding/KYC group, and 10 analysts in the Client Account Management team.
- Design and implementation of target operating models.
- Building out of control framework.
- Central Point of Contact for Client Onboarding/KYC and Client Account Management for Business and Clients.
- Identify and drive process / service improvement opportunities
- Working with Business stakeholders to create and manage the prioritisation of requests.
- Utilize internal systems for workflow management and data storage.
- Respond to queries regarding the status of specific requests.
- Monitor the status of requests against agreed performance thresholds and escalate requests that have exceeded agreed cycle time thresholds.
- Work closely with the Financial Crime team to handle the escalation of Sanctions, PEP and AML transaction alerts.
- Act as a Deputy to the Head of Operations as and when required, and support the Head of Operations in the delivery of Operations Strategy.
- Build strong working relationships and liaise with internal and external stakeholders including Front Office, Financial Crime, Technology & Business Delivery and Control and Business Risk.


• Experience leading large Operations
• Strong people leader
• Strong analytical skills and detail orientated
• Strong ability to multi-task
• Sound communication skills
• Strong understanding of the E2E on boarding and client account management process.
• Be an effective and articulate communicator via e-mail and telephone especially important when communicating requirements and managing Client / Business expectations.
• Organizational Skills - able to manage multiple activities effectively
• Strong Excel skills
• A “can do” attitude – willingness to accept challenges and work to tight deadlines
• Ability to identify and appropriately escalate issues and risks
• Excellent attention to detail
• Be self motivated and highly driven individual
• Ability to communicate and build strong relationships with Clients, Infrastructure and Front Office stakeholders
• A team player, but able to work on own initiative

©EMPLOI-MONACO.COM, le Premier Site Emploi de la Principauté :

PS :

We are an equal opportunity employer and we are opposed to discrimination on any grounds. Join us on social networks (Viadeo, Facebook, Twitter). This is the best way to stay updated with our latest offers.

Please send your application via our website :

Contact Person : Marc Tambone
+33 1 42 21 11 00

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Site Internet : www.jumpwork.fr

Email : marc.tambone@jumpwork.fr

Adresse :

136 Rue de Rivoli
75001 Paris