Customer Care Representative
Yacht Charter Industry

Annonceur : Yotha
Référence de l'annonce : 21236
Type d'annonce : Offres
Date de publication : 01-03-2018
Fonction recherchée :
Type(s) de contrat :
Secteur(s) d'activité :

The Company

Yotha is a startup specialized in luxury Yacht rental. Founded by experts in the industry, Yotha has created the first online marketplace for a wider range of Clients to experiment luxury yacht chartering via an innovative digital approach.

Now we are so close to launching, we are looking for new talents in the Customer Care department. Under the responsibility of the Head of Customer Care, you will be working in a team of 3 to 4, assisting Clients to solve any difficulty encountered and maximize their satisfaction.

Your missions will include

  • General Assistance to all Clients (Owners, Captains, Charterers, Agents)
  • Follow up on incomplete registrations
  • Anticipating Season by manual checking availability, toys and crew profiles updates
  • Training the Clients on the platform to maximize independence
  • Facilitating data entry
  • Monitoring CRM alerts
  • Solution finding upon encountered issue
  • Coordinating with UX Developers /bugs reporting
  • Coordinating with Suppliers for 360/photoshoot organization
  • Coordinating with financial dept. on payment status

Skills Required

  • 1-year experience as CA or in Luxury Hospitality Business (Reservations)
  • Previous experience on CRM is a plus
  • Comprehensive knowledge of the yachting industry
  • Luxury oriented approach to Clients – VIP treatment
  • Bilingual French English + 3rd language
  • IT literate / Microsoft office
  • Resourceful facing a difficulty
  • Smiling with a can do attitude
  • Analytical mind & good communicator
  • Team member
  • Good eye for detail

If it sounds like a job for you, we would be happy to meet you for an interview !
Please send your CV & cover letter to contact@yotha.com :)

PS :

Job Type : Full-time
Salary : 1,500€ to 2,000€ /month
Walking distance from Monaco train station

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YOTHA est une startup spécialisée dans le domaine de la location de yachts de luxe, fondée par des experts du secteur, à ambition internationale. Alors qu’une première version du site www.yotha.com est en ligne, nous cherchons à renforcer nos équipes en vue de notre lancement début 2018.

Site Internet : Yotha

Email : michael.d@yotha.com

Adresse :

7 rue Suffren Reymond
98000 Monaco