CDI - Monaco

Annonceur : JUMPWORK
Référence de l'annonce : 19442
Type d'annonce : Offres
Date de publication : 29-06-2020
Fonction recherchée :
Type(s) de contrat :
Secteur(s) d'activité :

JumpWork, recruitment company dedicated to the financial sector, supports private banks, investment banks, asset management companies and family offices in their needs of specialized profiles. True partner of proximity, our team of specialists brings to its candidates its expertise, its network and its time. We are currently looking for an Assistant Private Banker Russian speaker, for a private bank based in Monaco.

Annonce à consulter sur EMPLOI MONACO, le Premier Site Emploi de la Principauté :


Complaints Management

• The role holder will be responsible for the investigation of complex complaints to conclusion and consistently applying the PB&OS Complaints policy. As part of this process he/she will be required to liaise with other business areas such as the Front Office, Legal and Compliance. Trends will be discussed with the responsible areas and the consequent remedial actions will be tracked.

• The role holder will enhance the client experience ‘culture’ within the bank through establishing a motivated client driven environment, focusing on : resolution of client dissatisfaction in a timely manner ; complaint handling ; supporting the business by providing detailed root cause analysis and working with senior management by providing reporting and commentary on complaints.

Delivering World Class Client Experience

• The role holder will deliver expert transactional banking service to clients using multi-channel communications options, including telephone and email.

• They will contact clients and ensure that we have captured client instructions accurately, demonstrating ownership of all client queries.

• The role holder will accurately identify all clients, adhering to policy and Customer Due Diligence regulations.

• They will be the first point of contact for clients who enquire about a payment transaction or static data change notification, demonstrating ownership of all client queries and ensuring proper escalations are taking place.

• They will also participate in other activities of the Client Service Team, such as issuing mass mailing communications.

• They will receive and action multi channel, multi currency requests and will be pro-active in achieving set personal and departmental targets.

Governance, Risk and Controls

The role holder will be responsible for ensuring all their client interactions adhere to internal and external policy, procedure and legislation. All mandatory training will be completed and kept up to date and they will ensure any changes in policy, procedure and legislation are appropriately included in their day to day activity. Due to the nature of the clients in this segment and the value of their interactions, this will be a particularly important accountability.

Personal Development

The role holder will demonstrate ownership and pro-active contribution in coaching sessions with their line manager. They will work with their manager to agree a personal development plan to ensure continuous improvement in performance and participate in an ongoing training programme to meet business requirements.


The role holder possesses Integrity, is positive and self motivated, has good interpersonal skills and adopts a team focus. The right candidate will have proven expert knowledge of private banking, as well as broad experience of delivering an excellent level of service to clients. Ideally, the candidate will have experience in working with high net worth clients via remote delivery channels. The candidate will have a good understanding of private client banking propositions and knowledge of internal and external legislation, including Data Protection, Money Laundering, Complaint Handling and Customer Due Diligence. English and Russian Fluent

All our offers are open to people with disabilities. Join us on social networks (Viadeo, Facebook, Twitter). This is the best way to stay updated with our latest offers.

©EMPLOI-MONACO.COM, le Premier Site Emploi de la Principauté :

PS :

Please send your application via Email.

Contact Person : Marc Tambone
+33 1 42 21 11 00

Enveloppe   Twitter   Facebook   Linkedin



Site Internet : www.jumpwork.fr

Email : marc.tambone@jumpwork.fr

Adresse :

136 Rue de Rivoli
75001 Paris